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April 1996 Newstrends

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

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Getting More for Your Moo-lah

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Virtual Environment, Real Money

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Top Ten Best Selling Windows Business Software

Coming Attractions

By Jim Forbes

So you think all PCs look the same? For now, most of them do. But if computer vendors have their way, many machines will have nontraditional features tailored to suit customers working at home, at the office or at a home office.

Compaq, for example, has the Presario 7232, designed for at-home or small-office settings. The system includes a CPU, a monitor, and a full set of personal productivity applications. There's also a built-in scanner designed by Visioneer and similar to that firm's top-selling PaperPort Vx.

To use the scanner, which is integrated with the keyboard, all you need to do is slide a document into the slot. The device automatically turns itself on, feeds and reads the document, and gives you the choice of storing the entire contents or converting the scanned text into any type of file.

Canon Computer, meanwhile, is now shipping the NoteJet IIIcx, a portable with a self-contained color ink jet printer and a scan head that snaps into the same bay as the print head. This allows users to print and scan documents while they're away from the office.

For its part, Gateway 2000 has Destination (see A New Destination in Desktops). It's designed to run mainstream apps, control home entertainment devices and link to online services; it uses a wireless keyboard and pointer.

And there's more. Compaq and other vendors could also soon release machines as suited for business apps as they are for entertainment, while companies such as DirecTV plan new products that can be used to display satellite-based cable channels on large-screen monitors. On-board support of ISDN modems should also be coming down the pike.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Telephony Goes Mainstream

By John Gartner

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Connecting to the Future

Over the past few years, "CD-ROM drive" and "the Internet" have made the transition from buzz-phrase to everyday companion. Now look for computer telephony to join that list.

DSVD (Digital Simultaneous Voice and Data) is the most costly of the telephony implementations, but its ability to transmit across all digital networks just about guarantees its long-term viability. On the other hand, DSVD's higher cost and longer speech delay due to analog/digital voice conversions will relegate it to a niche market.

MediaLink, like DSVD, was also designed by modem-chipset manufacturer Rockwell International. MediaLink is better optimized than DSVD for speech compression, but it is more costly than Radish Communications' VoiceView. However, the wide support and extension of existing standards should make MediaLink products pervasive soon.

VoiceView may have the inside track because it is the least expensive implementation-and because of its potential for tech-support savings and widespread Internet adoption. Several PC vendors are already bundling VoiceView-enabled modems that allow technicians to access users' systems for remote troubleshooting. In fact, the Internet may be VoiceView's raison d'etre. VoiceView-enabled browsers would automatically establish a voice call with a mouse click, allowing skittish consumers to complete a purchase without transmitting credit-card information over the Net.

VoiceView also enables graphical call centers, which can replace push-button phone messaging centers (better known as "voice-mail jails") and may be swiftly adopted by service organizations such as banks-or even phone companies. Although VoiceView modems are the least user-friendly since they alternate between data and voice communications, their low price may ensure their success.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Graphic Dimension

By Jim Forbes

Not very long ago, the only way to see good visuals on a PC screen was to sneak a peek at an artist's workstation. Now, grabber graphics are making it to the masses: Nearly one of seven PCs will feature a new generation of 3-D graphics controllers that help users create rendered displays or view data like never before.

Still, some analysts predict these 3-D updates face a bumpy road ahead. "This is an exciting PC technology," acknowledged consultant John Peddie, "but [consumers] need to look before they leap."

In the early phases, at least, users will find few applications. However, Microsoft has begun shipping code that allows developers to add this capability to their programs. By early 1997, 3-D controllers-most of which are backward-compatible with existing accelerated and other VGA standards-will take over the market.

Of course, each vendor in the 3-D arena-30-plus and counting-is trumpeting its own solution. At first, most manufacturers will offer add-in cards with custom solutions from Chro-matic, Nvidia, Video-Logic/NEC and Brook-tree, among others. By fall, some PC makers will install socket 3-D graphics controllers on their motherboards.

Early adopters will have to pay a premium; the first versions cost up to $600. But when 3-D moves to the motherboard, it should add only $30 to $70 to the cost of a PC.

Recap

Perfect for Corel?

Corel agreed to acquire Novell's long-suffering personal productivity applications group (better known as WordPerfect). Under the terms of the $186 million deal, the graphics software vendor gets WordPerfect, QuattroPro, the PerfectOffice suite, and related software from Novell, and licenses GroupWise client software, Envoy electronic publishing software and other technologies. Novell put the best face on what was, by all accounts, a disastrous investment-the company paid $855 million for WordPerfect alone barely a year and a half ago (although that deal included GroupWise and Envoy). Given the licensing opportunities afforded by GroupWise, said Novell CEO Robert Frankenberg, "It's a fair price, especially when you compare it with what IBM paid for Lotus" [$3.4 billion]. Corel believes the PerfectOffice suite's Internet capabilities give it an edge over Microsoft's Office suite.

Win95's First Virus

Sophos, a British software vendor, identified the first virus designed specifically for Windows 95. The virus, called Boza, destroys 32-bit .exe files and occasionally displays a message saying, "The taste of fame just got tastier. VLAD Australia does it again with the world's first Win95 virus." But Graham Cluley of S&S International, developer of Dr. Solomon's Anti-Virus Toolkit, described Boza as "an ordinary, run-of-the mill virus." In fact, old stalwarts like Form, Parity, AntiCMOS and the Word macro virus Concept still infect more users.

Brewing More Java

SourceCraft announced two application development tools for generating C++ and Java applications for the Internet and corporate intranets. NetCraft is a browser/server application that generates Java source code for platform-independent Web applications. Here's one way to build market share: It can be downloaded free from the company's home page at http://www.sourcecraft.com through June 30, and for $995 thereafter. ObjectCraft is an object-oriented approach to developing client/server C++ apps and includes a browser and forms development tools. The ObjectCraft CD ($1,995) includes Windows 3.1, NT and 95 versions and supports ODBC and OLE automation.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Buyer Beware

By James E. Powell

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Things To Look For To Avoid Getting Ripped Off

An educated consumer is a crooked dealer's worst enemy. So if you're in the market for a new PC, it helps to know all the tricks up the sleeves of dishonest retailers.

John Sample, president of Seattle Micro, a dealer of new and used computers since 1984, warns that there are many ways you can get burned. He urges buyers, for example, to check for "shaved" CPUs-some dealers shave off the top of the chip and relabel it with a higher number. Others may camouflage the CPU, hiding the chip under a heat sink so you can't easily see it. Dealers may also install dead chips in cache slots so they look legitimate and then change the ROM BIOS so you'll think a cache exists.

Everything Old. . .

Another trick is to rebox and sell a problem PC as new. Check the packaging: If it's fresh but there's no computer-generated label with a serial number, chances are the dealer got fresh boxes from the manufacturer. You want factory-sealed boxes with preprinted serial numbers that match those on the product. Also check the software: Without documentation, you may not have the real McCoy.

FCC certification is important, too. "The FCC refuses to certify separate components-case, motherboard and power supply-so we can't mix and match devices," Sample noted.

While the parts may be acceptable, dealers may try to sell you PCs that haven't received certification as a whole, or use low-cost power supplies that lack UL certification. Also, beware of prepaying (the dealer could disappear overnight) or deep discounts (with costly warranties).

Finally, stay alert for outdated products; given the life cycle of this industry, there are a lot of them around.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Stacking Up the Cost Of Free Features

By James E. Powell

As prices go, you can't get much better than free. Take Micro-soft's Web browser, Internet Explorer, which uses the TCP/IP stack. That's free, of course, because it's built into Win95. But with stacks, especially in a corporate environment, what's free may cost you.

That's because you get only what you pay for. Users can't necessarily plug in applications such as IP multicasting into TCP-theirs or anyone else's-since these apps are written only to the kernel. (This is the area of TCP/IP "below" Windows Sockets, or Winsock, an open and well-defined API.) Unlike browsers, which are written to that part of the TCP/IP stack that deals with Winsock, network management tools and apps that handle dynamic IP assignment via DHCP or BOOTP use the kernel. And it's hard to buy and patch in applications to use a free kernel.

This is the word from Walker Richer and Quinn, which makes the Reflection line-with, coincidentally, a TCP/IP stack of its own.

"If there's a problem," said Michael Ahern, product manager for Windows 95, "believe me, we'd have heard." But with today's constant talk of Plug and Play and "free" Winsock, it may be a warning worth heeding.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Good News: The Chips Are Down

By Jim Forbes

For chip makers Intel, Advanced Micro Devices and Cyrix, the competition is brutal. PC makers are hurting, too, as they try to build market share in a world of shrinking margins. All this means, of course, that consumers never had it so good.

The price of both memory and state-of-the-art microprocessors is falling fast. Try this: a 133MHz Pentium machine with 1GB hard drive and 16MB of memory for around $2,500.

Intel is shipping large numbers of its current midrange Pentiums in response to unprecedented demand for desktop machines in SOHO (small office/home office) and other settings. The demand is driven, at least in part, by the company's $150 million campaign to raise brand awareness. Intel has also been known to offer financial assistance to OEMs in need.

Rival chip manufacturers such as AMD and Cyrix don't have that kind of money; the only way they can stay in the game is by discounting their offerings. But the game is getting much harder to play. Several PC vendors who were evaluating other chip makers' offerings have quietly returned to the Intel fold. Top-ranked Compaq, which has long feuded with Intel, still pays lip service to the rivals. But a recent agreement ensures that it will have-and advertise-"Intel Inside."

The market is so big, however, that the clones may survive, even thrive, by finding niches they can settle into, such as with second- and third-tier PC makers. For that, they'll need to keep honing their designs (Cyrix 6x86, AMD K5) and cut costs. For customers, more good news.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Multicultural Media

By James E. Powell

Multimedia is going multicultural. Tapping the Spanish-speaking market in the United States, TeleVideo Systems has released the first upgrade kit to ship completely in Spanish. The box, installation video and promotional material are all in Spanish; the manuals are either all-Spanish or bilingual.

The multimedia CD-ROM titles were chosen for their appeal to Hispanic audiences, such as El Cupero Humano (a guide to the human body), Chinon's Encyclopedia Intractiva (a reference work on Hispanic culture) and Como Functionan las Cosas (How Things Work). A Spanish-language sound package includes components for configuring, mixing and editing sound files. Only a shareware CD-ROM offers programs in English.

The upgrade kit will be available not only in U.S. chains but also stores in Spain and Latin America.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Have Your Win95 And NT, Too

By John D. Ruley

In a move designed to push corporate users toward its high end, Microsoft launched a 32-Bit Family Maintenance program that allows customers to pick which users run NT Workstation and which run Windows 95 on a completely ad-hoc basis. But there's a catch: The program is part of its Select plan, which means you must have 25 or more users to play.

The deal combines a one-time fee to upgrade from Windows 3.1x to NT Workstation or Win95 with a two-year maintenance contract. Small firms (25 users and up) can use Open Licensing at a per-user cost of $316. Large ones (250 users-plus) have Variable Pricing, which allows ad-hoc purchasing in small volumes. That's $99 for the upgrade, $130 for the contract.

The best deal is an Enterprise License. Same upgrade, same contract for $105-if you use 32-bit Windows exclusively.

Top Coming Attractions Telephony Goes Mainstream Graphic Dimension Buyer Beware Stacking Up the Cost Of Free Features Good News: The Chips Are Down Multicultural Media Have Your Win95 And NT, Too Notes From The Lab

Notes From The Lab

Compiled by John Gartner; Contributors-John Gartner,
John J. Yacono, Serdar Yegulalp

From WinMag Central

The ABCs and XYZs of SDRAMs

Acronym Alert: Okay, so we need another memory standard like Deion Sanders needs more publicity. But here's one more abbreviated abomination to memorize-SDRAM (synchronous DRAM), which will be replacing standard memory chips. Memory manufacturers such as Texas Instruments are developing 16MB SDRAMs that use the timing of the system clock for increased performance. This allows notebook makers to forego level 2 cache and develop less expensive units. Look for notebooks to include SDRAM during the second half of this year.

Are you embarrassed because you think you're the only Net surfer who hasn't yet learned HTML? Relax-you can still share documents over the Web with minimal effort with Microsoft's Word Viewer for Windows 95 at http://www.microsoft.com/MSWord (click on the "Free Stuff" icon). Version 7.1 allows anyone to view Word documents, and it now supports hyperlinks. So, all of you wanna-be journalists have no excuse not to publish.

In January's Notes From the Lab, we asked for a utility to convert Norton Desktop's .QAG files back to Windows .GRP files, and were astonished at the number of responses. Several readers pointed us to Symantec's BBS (503-484-6669), where the GROUPS.ZIP file does just that. Thanks to all!

'Scuse our absurdity. In our January review of hard drives, we said we tested the drives in a "100MHz 486 Pentium" machine. Now that would be interesting-if it was possible. Yes, those Pentiums are everywhere, but this was indeed a 486.

It Ain't Easy Being Analog

There's a new solution for analog users trapped in digital phone hell. The Inside Line from Radish Communications (303-443-2237) lets you plug your analog modem into a digital line. It's easy to install since settings are included for most PBX systems, but you may lose some of your modem's features.

Talking a Good Game

You can now scream at your friend across the country while playing games via modem. A few months ago, Microsoft announced DirectPlay, an API for multi-player game support with modem connectivity. Now it's added Unimodem V, a Win95 driver, for many voice/data modems. It supports .WAV file recording, speakerphones, distinctive ringing and call forwarding. The driver can be had from http://www.microsoft.com/windows.

Bug Alert

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